Privacy Policy

Information you choose to provide

If you email Fair Go, the message may contain your email address, name, enquiry and any information or attachments you include. Do not send passwords, full payment-card numbers, identity documents, medical records or gambling-account credentials. Fair Go does not need those details to answer a website enquiry.

Technical information

When a page is requested, the hosting and network infrastructure may record technical information needed to deliver and protect the site. This can include an IP address, date and time, requested URL, response status, browser and device information, approximate location derived from an IP address, and the referring page.

Information Fair Go does not collect directly

This version of the site has no registration form, payment form, comment system or newsletter form. Fair Go does not directly collect casino deposits, withdrawals, government identification, player account histories or payment credentials.

Information may be used to deliver pages, maintain security, diagnose errors, prevent abuse, answer a message, keep necessary business records and comply with a lawful requirement. Aggregated technical information may be used to understand whether the site is working properly, provided that it is available through the hosting environment.

Fair Go does not sell a visitor’s email enquiry or use it to create a gambling profile. It does not use sensitive information to decide which casino content a person sees.

Where consent is required for a new optional technology, the site should request it before that technology is activated. This policy must be updated if collection materially changes.

At the effective date of this policy, Fair Go’s site code does not intentionally set analytics, advertising, personalisation or remarketing cookies. It does not use localStorage or sessionStorage to profile visitors. The current interface keeps temporary controls, such as an opened menu or help widget, only in page memory and does not preserve them after the page is closed.

Hosting, content-delivery or security infrastructure may still process request logs or use strictly necessary technical mechanisms to deliver the site, balance traffic, detect attacks or remember a security decision. Those mechanisms are not used by Fair Go to build an advertising profile.

See the Cookie Policy for the current cookie audit and browser-control instructions.

Some links may redirect to an external destination and may include an affiliate identifier. Fair Go may receive a commission if a visitor follows such a link and later registers or completes another qualifying action. This does not allow Fair Go to access the visitor’s casino password, payment details or identity documents.

The destination service may collect its own device, account and transaction information and may set cookies after the visitor arrives. Fair Go does not control that processing. Check the destination URL, privacy policy, cookie controls and legal availability before continuing.

An external link is not a privacy or safety guarantee. Leaving Fair Go means the destination’s terms and privacy policy apply.

Technical information may be processed by service providers needed to host, secure, transmit and maintain the website. Email providers may process correspondence sent to Fair Go. These providers may operate infrastructure in more than one country.

Information may also be disclosed when reasonably necessary to comply with law, respond to a valid legal process, investigate abuse, protect users or defend legal rights. Fair Go does not disclose personal information to a casino so that it can open an account on a visitor’s behalf.

Internet and cloud services can involve processing outside the visitor’s state or country. Fair Go takes reasonable steps to use appropriate providers, but no cross-border or online system can be guaranteed risk-free.

Personal information is kept only for as long as reasonably needed for the purpose for which it was collected, to maintain security and records, resolve a dispute or meet a legal obligation. Routine technical logs are normally kept for a limited operational period determined by the relevant hosting or security service.

Reasonable administrative and technical safeguards are used to reduce unauthorised access, alteration or disclosure. The site uses encrypted HTTPS delivery where supported by the deployed domain. Email is not a secure channel for highly sensitive documents.

If information is no longer required, it may be deleted, anonymised or allowed to expire under an applicable retention schedule. Backup copies may persist for a limited period before rotation.

You may ask whether Fair Go holds personal information about you and request access or correction where applicable. Depending on your location and the law that applies, you may also be able to request deletion, object to certain processing, withdraw consent or complain about handling.

Send a request from the email address connected with the original enquiry and describe what you want Fair Go to locate. Reasonable identity confirmation may be requested before information is released or changed. A request can be limited where retention is legally required or where disclosure would affect another person’s privacy.

You can control cookies through the browser and choose not to follow external affiliate links. Blocking all storage may affect strictly necessary website or security functions.

Fair Go content concerns gambling and is intended only for adults aged 18 or over. The site does not knowingly request personal information from children. A parent or guardian who believes a child has sent personal information may contact Fair Go and request review and deletion.

Age labels do not replace parental device controls or supervision. External websites may apply their own age-verification procedures.

For a privacy question, access request, correction request or complaint, email [email protected]. Include enough detail to identify the issue, but do not send casino passwords, PINs or full card details.

Fair Go will review a complaint and aim to respond within a reasonable period. If an Australian privacy matter remains unresolved and the relevant law applies, information about escalation is available from the Office of the Australian Information Commissioner.

This policy may change when the site, service providers or legal requirements change. The effective date at the top identifies the current version. Material changes should be published before or when the new practice begins.